Argh, that's disappointing and frustrating, especially under the current circumstances. I have nothing worse right now than shortening my longer workouts because one of my Bluetooth earphones failed and the mail to bring replacements is slow these days.

Once one of the bolts at the bottom of the front of our machine sheared and it was a real pain to dig the end of it out, that took it out of action awhile. I replaced those with bolts made from far stronger steel so a relatively easy repair really, just annoying, especially as it would not have cost them much extra to simply supply better bolts in the first place.